Ensuring the rule of law means people have access to justice. In a recent report, HiiL and its network of rule of law experts and innovators reviewed the state of the art. Legal needs research has shown that civil justice and administrative justice are delivered by a great many providers of services: public courts and private legal services; formal procedures and informal ones; traditional processes and innovative approaches. Together, these services provide access to justice, but providers of such services face some major challenges. Innovative approaches reveal five main strategies to overcome these challenges. The UN and other policy makers can play a major role in supporting these strategies.