To bridge the justice gap, innovation is needed, yet the regulation of legal services and procedural rules create obstacles. The Innovation Working Group of the Task Force on Justice has called for a “level playing field.” In this working session, representatives of the access to justice movement and organized bars considered case studies from South Africa, the United States and elsewhere and engaged in constructive dialogue. The session considered three issues: How to regulate high quality justice journeys that lead to fair solutions? What should the focus be on regulation and deregulation efforts? And how to create a level playing field?